Chilli Casino

casino

£150 BONUS OFFER + FREE SPINS

UK only. Win up to 666 Free Spins from Mega Wheel on 1st deposit. 24-hour expiry. Max bet £2.50, max spins win £8 per 10 spins, max bonus win £150, selected games & 65x wagering on winnings. No neteller/skrill. Deposit/withdrawal fees apply. Full T&Cs apply

Chilli Casino Review

“One look at Chilli Casino’s colourful main page will tell you exactly what to expect. This is a website very clearly aiming to capture slot fans first and foremost! Available to players in the UK and other parts of the world, it offers a lucrative VIP programme and numerous active promotions.”

Chilli Casino is operated by BGO Entertainment Limited, a company based in Alderney. The company was founded back in 2012, and remains committed to deliver the best casino, bingo and slot products. Their drive to create an exceptional player experience has led them to partner with numerous studios. At the time of us writing this review, the operator was offering slightly over 500 casino games, with Playtech offering the largest selection. They’re also the only developer you can turn to if you want to play live dealer releases or any table games. What we like best about Chilli Casino is that they’re always committed to adding new bonuses to reward their gamblers. You can find some extra free spins, or try your luck at winning a trip to Vegas!

The following countries are currently restricted from playing with this operator: the USA, US/GB Virgin Islands, US Minor Outlying Territories, North Korea, China, Syria, Yemen, Spain, Italy, France and Overseas Regions, Afghanistan, Libya, Sierra Leone, Iran, Iraq, Nigeria, Zimbabwe, Mali, Sudan, Belgium, Greece, Israel, Germany, Turkey, Switzerland, Hong Kong, Denmark, Estonia, Bulgaria, Cyprus, Macau, Philippines, Singapore, Hungary, United Arab Emirates, Romania, Portugal, Netherlands, Russia, Poland, Ukraine, Czech Republic, Guadeloupe, Martinique, Malaysia, Australia, Colombia, Malta and Sweden.

Supported languages: Only English seems to be supported at Chilli Casino at this moment.

Overall rating: 8/10

 

Pros:

Over 500 available casino games made by Playtech, NetEnt, Microgaming, and many more

A good welcome promotion, including a match bonus and free spins

Club Chilli allows players to collect and spend their loyalty points for free spins or real money

Promotions that allow gamblers to win real life trips, phones and other goodies

Licensed by the UKGC and the Alderney Gambling Control Commission

Cons:

2.5% offset fee on all deposits below GBP 500, with a 50 pence minimum charge

GBP 2.5 fee for all withdrawals

No multiple language support

All non-progressive wins capped at GBP 250,000

Support is not available 24/7

 

Software & Games: (rating 7/10)

Unlike most operators, the landing screen in Chilli Casino is more than a giant banner selling the welcome promotion! It’s smartly used to showcase trending and featured games, as well as new releases and ones the casino thinks you’ll like. Scroll down even further, and you will find all available games split into different categories. You can access these through here, or by opening all games, where you can sort by different filters. One of the things we like best is that it also has a separate category which tracks the last release you have played. All of these, alongside the search bar, are very important. They allow you to navigate all the available releases without having to endlessly scroll to find your ideal game.

The vast majority of the 517 available games are slots. There are a few table and live dealer releases, but these are a vast minority. At the time we wrote this review, there are only six available table games, not counting available live dealer releases. Gamblers have a limited choice between two blackjacks, three roulettes, and a single baccarat games. All of these releases are created and maintained by Playtech.

Interestingly enough, live dealer games are better off compared to their single player counterparts. Usually, it’s the other way around. There are a total of twelve live dealer releases, and they offer a much wider variety of games. There’s five roulette releases, four blackjacks, a Hold’em Poker, a Baccarat release and a lucky wheel. Not the best offering we have ever seen, but it gets the job done.

Chili Casino is well optimized on mobile, and doesn’t require any separate downloads. If you prefer to play from your mobile device, all you have to do is visit the website and log in. Sadly, there’s no practice play available for players. If you want to play anything with this operator, you’ll have to put down cold, hard cash instead of getting a free demo.

All releases that don’t have a progressive jackpot enabled are capped at GBP 250,000 as their maximum win. If you played that same slot at another casino, you could potentially win more. This is a purely artificial limit placed here by the operator, and we do not approve in the slightest.

 

Slots (rating: 9/10)

If there’s one category where this casino shines, it is its offering of video slots. We can’t say they have all the big players rounded up in one place. But you certainly have more than enough industry giants to satisfy most gamblers. The vast majority of all available 517 games are Playtech and NetEnt slots. After those two, Quickspin, Eyecon, IGT and Blueprint seem to share a similar number of available releases. The least represented developers seem to be Realistic, Red Tiger and Microgaming. Of course, the partnerships with Microgaming and Red Tiger are quite new for Chilli Casino. So as time passes, we expect to see the number of slots released by these developers to drastically increase.

Another cool thing the operator does is that they allow you to sort by specific theme. Are you yearning for a good western, or to explore the depths of space in a game? Now you have the option to find the exact theme that suits your mood best at any given moment. But, even with all the tools Chilli Casino offers players, finding the perfect release can be difficult. So we’ve sorted out some of our favourite picks currently available to play with this operator.

If we’re talking favourites, we have to mention Finn and the Swirly Spin! It’s one of the biggest innovations in recent years. A 5x5 grid and Cluster pays are a rare enough sight. But the way this NetEnt release grants its wins is completely unique! While you’re getting used to it, you’ll most likely come across one of four random bonuses! And with a bit of grinding, you will be able to unlock four different free spins rounds, each one more lucrative than the previous.

Of course, the one downside of Finn and the Swirly Spin is that its top prize isn’t that great. If you’re looking for something mechanically simple but quite lucrative, Chilli Casino still has you covered! Try your luck at IGT’s Cleopatra Mega Jackpots! This is slot that can grant some amazing wins, even without its progressive jackpot getting involved. There’s a reason this game remains a fan favourite even after all these years. Up to 180 free spins during which all wins are tripled? Sign us up right now!

We could keep talking about all the available slots for ages. After all, there’s a lot of big names that gamblers know and love. Vikings, Gonzo’s Quest, Inspector Gadget, AP McCoy Sporting Legends. The only reason we haven’t given this category a ten is because not all software providers can be found at Chilli Casino. But judging by the recent appearance of Microgaming and Red Tiger, that situation may not last for much longer!

 

Welcome Bonus & Ongoing Promotions (rating: 7/10)

One thing this casino prides itself on is how it doesn’t have hidden wagering requirements on its free spins promotions. This is great news, right? Well, kind-of. They still add wagering requirements on other promotions, which is their way of making up for the difference. Still, we have to admit, it feels much different to have a wagering requirement tied to a match bonus compared to a free spins round. You’ve got much better odds to turn things around with the cash match compared to just getting ten or twenty extra turns.

Chilli Casino’s Welcome Bonus is the perfect example of this! It offers a 100% match bonus for your initial deposit for wagers up to GBP 150. You also get ten free spins on a select few games to spice things up even further. Keep in mind that any deposit above GBP 150 will not receive any additional bonus. Sounds great so far, right? Well, there’s quite a few caveats here. First and foremost, the wagering requirement is 50x. Those ten free spins can only be played in Berryburst, Starburst, Finn and the Swirly Spin or Aloha: Cluster Pays. They’re worth 10 pence each and expire in three days. Jackpot slots and table games have a 0% contribution to the wagering requirement, so they’re not worth paying until you cash out. Finally, your maximum win using this promotion is capped at GBP 2000. If you win more than that, anything extra on your account will be forfeit to the operator.

Another part of the welcome bonus is that, for the next seven deposits, the casino would grant twenty free spins. To be more precise, you get one free spins for each pound you wager. So 15 GBP will translate to 15 free spins, capping at 20 extra turns. Like before, these free spins rounds are capped at 10 pence each, and can only be played on the same slots we mentioned above. Oh, and all deposits must be made within 2 weeks of the first deposits, or else you lose your chance at getting these bonus free spins.

Keep in mind that each deposit brings something extra to the table. For each GBP 10 you bet on a slot, you get a single chilli. You can also earn chillies from table games, but you only receive 0.1 of a chilli for GBP 10 played. Chillies can then be used to buy free spins with some of Chilli Casinos best slots, or you can swap them back for real money. We’d suggest going for the free spins, as the chilli to cash conversion isn’t that great. It will only ever be lucrative if you get lucky with a promotion. The operator made chillies so that they expire 30 days after you receive them. So you can’t effectively hoard them, either. Your best bet is to spend them as soon as you have enough, so you don’t forget about them and waste them.

Now, chilli points are available to everyone. So while it’s a clear loyalty programme, it’s no VIP treatment. That’s a separate category all-together. There’s no easy way to join the Chilli VIP club, as it’s invite-only. That said, it’s definitely worth trying to get involved. Faster withdrawals, more bonuses and free spins, a cashback bonus, exclusive promotions, and higher bet limits on live casino tables. VIPs can even enjoy special gifts and invitations to hot events. And keep in mind, these are actual, real-life invitations to sports events, live music, or ringside seats to boxing matches! If you’re interested, you can always send Chilli casino a message, and hope you squeeze your way in.

You don’t have to be a VIP to win some seriously amazing prizes, however. If you opt in on the currently running American Dream promotions, you will be able to win trips to the United States, among other cool prizes. Other prizes include Macbooks, iPhones, iPads, Apple Watches, wireless headphones, cash prizes and extra free spins.

 

Deposits and Withdrawals (rating: 8/10)

Payments can be made using several currencies, including GBP, EUR, or USD. GBP seems to be the casino’s default currency, as all costs are in GBP, or another currency equivalent. Available payment methods include Visa, Mastercard, Paypal, Maestro, Skrill and Neteller. Keep in mind that not all payment providers will be available to gamblers, depending on what region you’ve registered from. For deposits, there’s a minimum requirement of GBP 10, and each deposit below GBP 500 is subject to a 2.5% tax offset fee. The fee reaches a minimum of 50 pence: it cannot go below that.

All withdrawals must pay a GBP 2.5 fee, with an additional GBP 15 fee for international bank transfers. When a withdrawal is requested, there’s a 24 hour period during which said withdrawal can be reversed. Withdrawals with e-wallets are usually instant, while credit cards and bank transfers will require between three to five days.

 

Licensing and Security (rating 9/10)

As part of BGO Entertainment Limited, Chilli Casino is licensed in two separate jurisdictions. First one on the list is the UK Gambling Commission, which is notoriously strict and pro-player. All non-British gamblers follow the rules of the Alderney Gambling Control Commission. It’s not bad, but it doesn’t have as high of a reputation as the UK Gambling Commission of the Malta Gaming Authority. But while some UKGC rules don’t apply to non-British players, that doesn’t mean they didn’t have a positive influence on the operator. Due to their rules, all gambler funds are held on a separate bank account, meeting the requirements for customer fund segregation. Mind you, these funds are still unprotected in case of insolvency.

At the time we wrote this review, there was no information about what type of security the website used to protect player data. We can confirm https works, and that Chilli Casino has a valid certificate, at the very least. The casino also takes steps to ensure gamblers privacy is protected. While they do share your information with third parties, they put them under strict confidentiality requirements, and permanently anonymise or destroy information which is no longer relevant.

 

Customer Support (rating 8/10)

Really, the only flaw we encountered with the casino’s support staff is the fact they weren’t always active. The staff are available –most- of the time, working from 07:30 AM to 01:00 AM, seven days of the week. That’s almost 24/7, but it’s not quite there. So in that field, the operator does lose out compared to the competition. From our interactions with support, they seemed friendly and eager to assist. The wait times for identity checks and player queries were resolved relatively quickly.

If something does go wrong, you can reach out to the support staff through live-chat, phone, or e-mail. Live chat is your best bet, as you can directly speak with someone at no extra cost. Sure, a phone call may be more satisfying, but you’re still charged at a standard rate if you ring them up. As for e-mails, we’d leave those as a sort of last resort. For example, when you’re playing a slot, and something goes wrong, but the support isn’t currently working.

There’s also a clear absence of support for multiple languages. While the operator is clearly doing their best to attract a large group of people, their website only has English enabled. Perhaps this is something that will change over time. But as for right now, it’s English or bust.

The FAQ page covers some topics, but it lacks many important questions. It says nothing about your maximum win being capped, or the wait times for withdrawals and deposits. It also doesn’t list what the casino’s official currencies are, either. So while Chilli Casino’s support staff are great, the FAQ page leaves a lot to be desired. Your only options are to dig through the massive terms and conditions to confirm everything. Or you can read our review, and let us do all the heavy lifting for you!

 

Conclusion

BGO Entertainment Limited have clearly put their decade and some change worth of experience to good use for their latest venture. It’s very easy to see why this operator is as attractive as they are. After all, how many online casinos can you count off the top of your head that let you win a trip to Vegas, or the latest iPhone? Not to mention VIPs get invites to boxing matches, sports events and live music concerts, courtesy of Chilli Casino’s VIP programme. Even if you aren’t a VIP, the operator’s initial welcoming bonus is quite good. Despite its less than stellar requirements in certain areas!

But we don’t want to come across as cheerleaders for this casino, because it also has its fair share of problems. Withdrawal and deposit fees on almost every transaction will quickly add up to a lot of wasted money. There’s also the fact you can’t win more than GBP 250,000 on anything that’s not a progressive jackpot. Not because the slots and table games were designed that way; purely due to Chilli Casino setting that arbitrary maximum prize. Why not just play games with progressive jackpots, then? Because the operator delightfully designed it so releases with progressive jackpots and table games do not award any contribution to the welcome bonus.

Don’t get us wrong, there’s a lot of things Chilli Casino does well. But it also makes some odd mistakes that really don’t befit a casino of BGO’s stature. If you can stomach its flaws, you’ll find a great website with a wide variety of slots to be played. Each month brings a different set of promotions, too, which pairs quite well with the operator’s loyalty points system you can exchange for free spins or cash.

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