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"The most exciting online casino". This bold statement is what Free Spin Casino has to say about itself. The illustrious and well known online casino has made a name for itself with its consistent approach to online gambling, sticking to the many times proven strategy of working with RTG and catering for one of the best customer supports out there. The complete range of RTG games is available to absolutely all players, and there is no exclusion regarding privileged VIP programmes. Free Spin Casino treats us all equally.
The excitement they are talking about has been achieved with the quality game offering and unique, aquatic-driven theme. Design-wise, the logo also caught my attention. A small white crown is being circled around by a luck-inducing red light. The inviting banner laid over the whole length of the homepage shows all that you as a new player might be curious about - promo deals, bonus offers and daily specials. Free Spin Casino went for the classic white background, allowing you to focus on the content. Shades of black and red are used to attract your attention to certain departments and places worth visiting.
The mobile-friendly online casino, although operating for almost 15 years, follows the latest trends and allows you to play on the go. Both Android and iOS users, as well as Windows fans, are able to play at Free Spin Casino anytime and anywhere. Thanks to its practical and easy to use interface, I have never struggled finding my way around the place.
Restricted countries: Belarus, Costa Rica, Hungary, India, Israel, Malaysia, Poland, Russian Federation, Ukraine
Supported languages: English, French, Italian
Overall rating: 8.8/10
· Around 250 diverse games from RTG
· US players welcome
· Bitcoin accepted
· Instant play, download and mobile play
· Compatible with all operating systems and portable devices
· Impeccable Live Chat, email and phone support operating 24/7
· User-friendly interface
· Few currencies and banking options
· Low withdrawal limits
· Only one licence, no UKGC or MGA
· Relatively slow withdrawals
· No live dealer games
Software and Games (rating: 9/10)
Free Spin Casino will not waste your time. One thing I know you will never have issues with is the site navigation. Everything is in the open, logically placed and easily spotted. The games are the first department on the list and by clicking on the tab, the whole catalogue will be unveiled before you.
Real Time Gaming (RTG) and Visionary iGaming are the ones responsible for the top class game offering at Free Spin Casino. With multiple hundreds of games, predominantly occupied by video slots, Free Spin Casino has the expected and above average assortment of games typical for an I-Services N.V. Casinos owned online casino. Free Spin Casino was originally launched in 2004, making it the group's online casino with the longest standing history. This is why it is my favourite among its sister casinos.
The wide array of games encompasses slots, table games, video poker and specialty games. Nothing new and nothing different to its sisters when it comes to the structure and organisation. That by no means translates into a boring and dull offering. Free Spin Casino does what most online casinos cannot. It keeps new and existing clients coming back for more in a way that is still a secret to me. It is like the casino has a potion poured into each of its games. This is likely due to its unfluctuating reputation and rich experience, and let me tell you, I do not mind the intoxication when it is so sweet.
RTG is best known for its slot releases, that much we all know. And while slot enthusiasts will likely be situated among their favourite game, I will also take some time to describe what is going on among the table games. The manufacturer has in its existence carefully crafted an ample selection of table games, satisfying thereby the needs of players who like to rest from all the spinning from time to time. There is well over 20 table game titles available to play on at Free Spin Casino. They include all the classics like Baccarat, Blackjack, Craps, Poker and Roulette, but diversity does not stop there. Some of the cutting edge games that you can revel in at this online gaming location include Pai Gow Poker, Tri Card Poker, Pontoon, 21 Face Up, Match Play 21, Super 21, Vegas Three Card Rummy, and American, European and French Roulette.
The video poker offering is also a standard for an I-Services online casino. They offer its clients only the best of the best, and take care of including both ever-greens and newer editions alike. The arrangement is home to 7 Stud Poker, Aces & Eights, All American Poker, Deuces Wild and Bonus Deuces Wild, Jacks or Better, Loose Deuces and Mystery Bonus Poker, among others.
In the kingdom of specialty and casual games you will find a decent number of lottery titles, the traditional Keno and a few other instant play games. The unique titles include Lucky 8's and Magic 7's, Hot Dice, Sic Bo, Roaring Twenties Bingo and Treasure Tree.
There are two additional folders, holding the featured games and the newly added games, respectively. Let me take this opportunity to emphasise Free Spin Casino's skill to please its clients by updating the game library on a regular basis. The collection is always rich in fresh, exciting and immersive titles, all year round. You will find these titles part of the incredible promo deals running each month at Free Spin Casino.
Just like its sister casinos (Cherry Gold Casino, Golden Lion Casino and Supernova Casino, among a couple of others), Free Spin Casino does not offer its clients any live dealer games. The group seems to be focusing on the needs and wishes of another profile of players. Regardless, I would like to see a bit more diversity.
Slots (rating: 9/10)
Real Time Gaming has equipped Free Spin Casino with the full suite of its award-winning video slot titles. The collection is divided into a few categories so as to facilitate your search. At this online casino you can enjoy slots featuring 3, 5 or 6 reels, progressive jackpot slots and slots with a bonus round. I was happy to see this categorisation, as things can get confusing at times. The experienced online casino knows what the clients want.
In the superabundance of games you will stumble upon a mass of unique themes that make RTG stand out as a slot creator. The online software provider has mastered the game of slots that draw inspiration from the ancient Asian cultures, as well as the modern day Asia's pop culture. What do I mean by this? The developer managed to do the impossible and integrate both sides of the continent's history into one splendid portfolio and please thousands of players worldwide. For history buffs, RTG has prepared the following titles: Cai Hong, Fu Chi, Fucanglong and Lucky 8, while millennials will enjoy Shanghai Lights and the branded blockbusters - the action-packed Eagle Shadow Fist and the classic Fantasy Mission Force.
Other ancient cultures motivate Real Time Gaming as well. You will stumble upon a litany of Egyptian, Roman and Medieval English inspire slots, such as Cleopatra's Gold, Caesar's Empire, Achilles, and Coat of Arms.
RTG has also found the middle ground and designed a perfect melange of soft and edgy titles. You can revel in hardcore, adrenaline-charged pirate slots like Ghost Ship and Goldbeard, for instance, but you can also get in touch with your romantic side playing on Eternal Love and Hairway to Heaven (reminiscent of Rapunzel). I have mentioned and will talk about the creator's skill in aquatic slots; Mermaid Queen and Ocean Dreams are prime examples of the supplier's favourite theme.
All games are sorted alphabetically, so you will easily find them. In addition to what has been talked about so far, at Free Spin Casino you will also be allowed access to fantastic jackpots such as Jackpot Cleopatra's Gold, Megasaur and Jackpot Piñatas. Perhaps I would have liked the jackpots to have their own section on the website, but I have trust in Free Spin Casino, and am certain that they know what they are doing with this kind of organisation.
The reports have shown that the fan favourites at Free Spin Casino are Crystal Waters, Count Spectacular, Secret Symbol, Rudolph's Revenge, Bubble Bubble and Builder Beaver. As you might already know, RTG's strategy in attracting new clients is hidden in the psychological trick of luring you in with the alliterative titles. Although I am well aware of this, I do not mind it at all. It all sounds like a song when I talk about RTG's slots.
Welcome Bonus and Ongoing Promotions (rating: 9/10)
Free Spin Casino is a house of bonuses. Free things all the time, all the way. Just as I opened the homepage, I heard the familiar popping sound alluding I have received a message. A blink of the eye later and I saw a blinking red dot in the lower right hand corner of the screen, where a new chat box was automatically opened. I love me a good surprise.
They at Free Spin Casino do however say that it would be a surprise if they did not surprise me. Everyone loves a good host so I went on to read their message. The bot agent was so generous to allow me up to 180% plus 40 Free Spins (wink, wink) on Real Time Gaming's magical Stardust slot. Keeping their promise to make me wealthy, they even gave away the secret promo code. Use the code FAIRY with the minimal deposit of at least 100 USD or more to enjoy the exclusive welcome package.
Other than the not so secretive offer by the bot, opening up the Promotions page at Free Spin Casino, that I easily spotted in the home bar at the top, showed me why this online gaming destination is worthy of my visit. The page is mind-blowing. Or rather, that is one way to put it. I enjoyed every step of the way.
There is yet another welcome parcel for you all! It is the first one on the list and it is the exclusive right of new clients only! Having made the right decision to join the team at Free Spin Casino, the venue wants to reward you for your trust. To start off your journey the way you want, the online casino will reward you with a 250% Slots Match welcome bonus! All you need to do is redeem the promo code upon your deposit. The password is simple - WELCOMESPIN. They have an interesting sense of humour at Free Spin Casino, don't they?
There is a plethora of other promo deals that never seem to stop. These are divided into daily, weekly and monthly deals. Each of them has its own theme that runs throughout the promotion and helps distinguish one deal from another. Aquatic and underwater adventures are what Free Spin Casino specialises in and if you are into the ocean, you will swim in the casino's sea with pleasure and joy. As you might have seen it coming, the promos revolve around slots most of the time, and even though other games are often excluded from the deals, if you are into the most loved casino game, you will appreciate all the slot matches!
For the record, I am not giving Free Spin Casino a 10 out of 10 just to leave some space for trying to reach perfection. The current and ongoing promo deals and bonuses are magnificent, but I would like to see them become outstanding. Plus, taking the casino's imagination and affinity towards innovation into account, I believe there is so much more they are hiding up their sleeve, just to release it in the times that come.
Deposits and Withdrawals (rating: 8/10)
Free Spin Casino works closely with Alliance Affiliates as its affiliate programme. With the minimal amount to be wagered being 25 USD, the depositing options at Free Spin Casino include American Express, Visa, MasterCard and Bitcoin. While the credit and debit cards and the cryptocurrency seem to be enough for existing Free Spin Casino customer, I would like to see some electronic money wallets available as well. Each week you get to deposit 2,000 USD at most. While this is typical for the group's online casinos, why not take it up a notch and stand out with higher limits?
When withdrawals are concerned, your banking methods are limited to Visa, MasterCard and bank wire transfers. The minimal amount to be withdrawn is 100 USD. The payout procedure is a lengthy and boring one. While safe as can be, to make such transaction, you have to provide a whole lot of documents and wait a few days (never longer than 9 days, though) to have your money. If you do not mind waiting, I am not worried about you. But if you do, you might be disappointed.
I am sad to have to say this, but it is only fair. Free Spin Casino could not really take pride in speediness when it comes to its dealing with banking. Regardless of what payment method you go for, the casino will take around at least 7 working days (Monday through Friday only) to have your hard earned money where it belongs. Deposits are processed instantly, that is no news, but withdrawals can be a drag. When wishing to place a withdrawal request, you will have to provide a proof of identity such as your ID card, passport or driving licence, as well as the proof of residence and of course your banking details. The request will take around 2 to 3 working days to be checked by the casino. While this might sound like bothersome business, they at Free Spin Casino claim that this is for your own safety and making sure no one else but you can get the hold of your cash.
Perhaps I would not mind the wait as much, were the withdrawal limits higher. The online casino will let your withdraw up to 2,000 USD per week, which is really, really low. Only 8,000 USD every 30 days is a comedy for an online casino of such rank. Please work on this, Free Spin Casino.
Importantly, you should take note that Free Spins Casino accepts payment made in Euros, American dollars and Australian dollars. Please bear in mind that you have to choose your preferred currency before your first deposit; after that you will not have the possibility of changing the default currency. All of this is done in the Cashier section. Cashier-specific questions should be sent to [email protected] For any additional questions, consult either the thorough FAQ list or directly contact the Casino Host Deck as soon as you can.
Licensing and Security (rating: 8/10)
Safety is easily spoken about at Free Spin Casino; they are transparent and very straightforward about it. The online gambling brand works closely with the SSL and utilises the advanced 256 bit Secure Socket Layer encryption to protect all roaming data on the site. In other words, whatever you choose to type in within the area of the website is completely and utterly secured. As soon as you share information with the online casino, the encryption does its magic and transforms the data into such form that it could not be accessed by a third party. All details are kept confidential. The same goes for your gameplay; no one can meddle into your business.
Another crucial segment of running an online casino is fairness. Other than being SSL secured, Free Spin Casino is audited on a regular basis and uses the Random Number Generator (RNG) to ensure random outcomes. Repeatedly they got only positive results, aka all game results are genuinely fair and random. Gambling should be fun and fair, as the ancient proverb goes.
Gambling should also be done responsibly. First of all, I need to state that Free Spin Casino does not allow underage players to gamble on the site. The player needs to be of the legal age of 18 to take part in any action at Free Spin Casino. Secondly, committed to your well-being, the online gaming firm allows you to set certain limits in order to be in control of your gambling habits. In addition, client protection programmes such as Gamblers Anonymous and NCP Gambling have been working closely with the operator for years now and are always there to chat if you find you need help with excessive gambling.
Now let me address the matter of licensing. Free Spin Casino is a proud holder of the licence issued by the jurisdiction of Curacao, one of the most famous names in the iGaming industry. The regulatory body has been known as a reliable one for many a year now, but there have been reports of rogue casinos that used to own the body's licence. I do not approve of this. I must hedge here; I am 100% not saying that Free Spin Casino is a scam - I would never say that. I deem the online casino a trustworthy and safe place to gamble online, but in my humble opinion, the place needs at least another licence to prove this security. If the UK Gambling Commission (UKGC) or Malta Gaming Authority (MGA) were on the list of the casino's regulatory bodies, it would have been a 10 out of 10 immediately. However, with only Curacao overlooking the work of the casino, I will sadly have to take off two marks of the final rating.
Customer Support (rating: 10/10)
Free Spin Casino offers a full coverage of customer support. What do I mean by this? At this spinomenal online gambling venue you get to enjoy exclusive, personalised assistance round the clock, provided by some of the best people in the business. The well trained, professional agents work relentlessly 24/7 to catch with all your queries and resolve your problems in a heartbeat. My personal favourite, and as I have heard, many a client's as well, is the Live Chat facility. Not only is it open 24 hours a day, 7 days a week, it also allows non clients to access the gadget. I love to see this kind of inclusivity. Sometimes you are just not sure if you want to share your private data with the site, and you want to check if what all of what those reviews have been saying about that casino is really true. Free Spin Casino will allow you to do that. Upon the first contact with a team rep, you will be asked about your username. That is how they roll at Free Spin Casino. simply let them know you are not a client yet and you are good to go. The team member will bid you welcome and ask what the problem is, you get the gist. Go on with your initial enquiry and in a few seconds you will have all the answers you need. All of the agents are super friendly and hospitable; I always feel as if I were talking to someone I actually privately know!
The Live Chat facility is ideal for urgent matters and questions that need to be answered right there and then. If you need that help, you will get it, my friend. If, however, you have a casual question that totally can wait, I would strongly recommend either filling out the online enquiry form found on the site, or sending the team en email. Selecting the latter, you will need either of the following email addresses: email@example.com and [email protected] If you fail to find the answer in the comprehensive FAQ list, and especially if your question concerns general matters, email is what you need. Make sure to include your username in the message, and stray away from sharing your banking details such as your credit or debit card number and PIN, as emails cannot be encrypted by the casino. In case the correspondence gets hacked, no one but the hacker could take the responsibility. If you are worried about this, use the Live Chat as it is integrated into the fully protected website. Both Live Chat and email support are available in the three languages the website itself is accessible in: English, French, and Italian.
For when you feel like talking on the phone, an ardent agent will be waiting for your call. There are two phone numbers that you can give a ring to, depending on where you are calling from. The international toll free phone number is + 1 646 905 0497, and you can call it from any point of the globe. UK players get to enjoy a separate phone line: +44 203 051 8795.
Free Spin Casino always encourages its clients to share their feedback and file in complaints if there are any. I have not come across a single issue during my time at this online casino, but you never know. It is good to know that there is someone who will listen.
The online gaming venue is safe and secure, but let's see something that will make it truly pop in the world of ever-evolving and growing creators and operators. To be among the best, you need to tick more than a couple of checkboxes. Being in favour of Free Spin Casino, I really do hope they are going to put an extra effort into expanding the site. Firstly, I deem that it needs live dealer games to distinguish itself. None of its sister casinos possesses a live casino lounge; would not be a marvel if Free Spin Casino extended the collection with at least half a dozen Live Roulette and Live Blackjack variants? It would launch a revolution in the gaming group and get the new clients swarming at its gates.
With the excellent and fruitful promo deals and bonuses flung at us on a regular basis, Free Spin Casino underlines the importance of client satisfaction. This is one of the main reasons why I see so much potential in this online casino. Care for the customers can be really underrated. No matter how impressive the portfolio might be, if the casino does not step up when I need assistance, or refuses to pay me out my winnings, I am out of there. What adds up is the superb customer support. The 24/7 operating team has always been there for me and I felt like I was among friends. This is the atmosphere I, and I believe you too, expect of an online casino.
To sum it up, my closing thoughts are as follows. To realise its full potential, Free Spin Casino has to work a bit harder. In my opinion, there are two quintessential things to be worked towards. The first one is the enlargement of the game library. The slot game is on point, but we are missing the live dealer, plus some scratch card games and a broader lottery lobby. In no specific order, the second thing that really grinds my gears is the shortage of licences. It would be beating a dead horse discussing the importance of this one. Long story short, I would like to see Free Spin Casino obtain a licence by the UKGC in the near future.
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