A casino will ask you to send a whole bunch of documents before they release your cash, generally because they have to comply with enforced rules and regulations and need to confirm the identity of the account owner to prevent fraud.
So while you may find the whole thing tiresome, it’s really just as much in the player’s interest as is in theirs. Documents are normally requested on the first withdrawal or with a withdrawal request exceeding a certain amount, but that varies from one casino to another and depends on the regulatory body which has issued their operating license.
The process is referred to as KYC – know your customer. To get to know you, the operator will need an identification document such as a photo of your passport, driver license or ID card, and a proof of address like a utility bill or a bank statement with your name, your home address and the issue date. Depending on the chosen payment method, you’ll also be asked to supply a copy of your credit card, a screenshot of your Skrill or Neteller profile with a visible name and e-mail address, or a bank statement with your name and bank account number.
Make sure to reveal only the information the casino actually needs. When sending a copy of your credit card, you should only leave the first six and last four digits in the card number visible and cover those in between, and also hide the CVC/CVV code on the back of the card. Fail to provide the required documents and you’ll never get to touch a cent of what you’ve won.
Cash Out Timeframes and Limits
When you request a withdrawal, the real money casino’s payments department will need to process this request. Some take as little as couple of hours and others will hold your money for days. During the pending period, players can reverse the withdrawal and put the cash back into their casino accounts. While on the subject, let’s address a feature called the Withdrawal Lock.
Responsible operators have recognised how easy it is for a player to cancel their cash out request and use the money to continue playing, only to regret it later on. For your own protection, they introduced an opportunity to lock your withdrawal and thus become immune to the temptation. This feature is still not widely available but it’s a great tool to help players gamble responsibly.
Once the withdrawal is confirmed, money will be sent to your chosen payment method. In the best case scenario (fast processing on the part of the operator and using speedy options such as eWallets or Bitcoin), you’ll receive it within hours; worst case scenario (slow operators, payments via Bank Transfer or Check), it could be weeks before you get to enjoy your winnings.
Some gaming sites feature a maximum withdrawal frequency, allowing one to request a cash-out only once a week, and there are also those which will allow you to make as many withdrawals as you wish, but will charge a fee for each of them except for the first one in a calendar month.
You probably already know that every casino imposes payment limits per transaction and time period. The minimum one can collect may depend on the payment method, and as mentioned earlier, it’s very likely that Bank Wire and Check transactions will come with much higher minimum limits than credit cards and eWallets. Casinos usually set maximum limits per day, week and / or month, though some reward loyal players and VIPs by allowing them to cash out higher amounts.
All these things need to be taken into consideration when you’re choosing where to play and how to pay. Check which methods are available for your particular country, are they free or have fees attached, what kind of limits they come with, and how long does it take to send money on its way once you ask for a withdrawal.